If a User Account Control message opens, click Yes to allow the computer to make changes. If the diagnostic test finds no issues, close the windows and continue to the next section. If the diagnostic test finds one or more issues, continue with the steps in this section.
Click one of the tool icons for steps to resolve the issue, and then follow the on-screen instructions. If necessary, repeat these steps until the network connectivity issue is resolved or all possible root causes and repairs have been completed. Use Windows 8 Network and Internet Troubleshooter The Windows 8 Network and Internet Troubleshooter tests the network for problems and attempts automatic repairs for any issues found. Use this tool from Microsoft to test and repair the connection. From the Start screen, type troubleshooting to open the Search charm, and then select troubleshooting from the search results.
Click Run as administrator if present , check the box for Apply repairs automatically , and then click Next. Click Troubleshoot my connection to the Internet , and then click Next. After automated troubleshooting has completed, read the information on the screen.
If problems are found, the window provides more information about the problems. This window might also show you what was fixed or actions you can take to resolve the problem. Read the information in the window and perform any suggested actions. If problems persist, close the troubleshooting window and continue to the next step. If no problems were found and your computer is still experiencing Wi-Fi problems, close the troubleshooting window and continue to the next step.
Step 2: Reinstall the wireless network adapter driver Removing and reinstalling the wireless network adapter driver can clear registry values and reset configurations so the driver can be properly set up and accessed by Windows. Use one of the following sections to reinstall your wireless adapter. If you are using an external USB wireless network adapter, unplug it, restart your computer, and then plug it into a different USB port.
From the Start screen, type recovery manager to open the Search charm, and then select HP Recovery Manager from the search results. Scroll down through the list of drivers and select the name of your computer's wireless adapter.
If problems persist, continue to the next step. If you are using an external USB wireless network adapter or cellular broadband device, unplug it, restart your computer, and then plug it into a different USB port after Windows opens.
From the Start screen, type device manager to open the Search charm, and then select Device Manager from the search results. Right-click the name of your wireless network adapter, and then select Uninstall. If this happens, turn off the computer and check the hardware connection to your wireless adapter hardware. Service the computer if problems are found. When the Confirm Device Uninstall screen displays, click OK and wait for the device to be uninstalled.
The name of the wireless adapter no longer shows in the network adapters category when it has been uninstalled. At the top of the Device Manager window, click Action , and then select Scan for hardware changes. The computer reinstalls wireless network and the wireless network adapter name is shown in the Network adapters category.
After the network adapter name appears in Device Manager, close Device Manager, and then restart the computer. Step 3: Update wireless network drivers Downloading and installing the latest driver for your wireless adapter can resolve issues with wireless Internet connections, especially issues related to performance or intermittent dropped connections.
Use one or more of the following sections to find updated drivers for your wireless networking hardware. If you cannot find an updated driver or the updated driver fails to solve the problem, go to the next step. Get driver updates from HP HP tests and posts many updated drivers from wireless adapter manufacturers. HP might have a more current version of the wireless driver than the one you are using. If a Let's identify your product to get started page displays, select your computer type, type the model name of your computer, and then click Submit.
The product support page opens. In many cases, the wireless driver is part of a driver package for your motherboard called a chipset. When visiting the HP website, look for a wireless driver first, and then the chipset if a wireless adapter driver is not available. If you need more information, read the details for the software downloads that are available.
After you find the driver you are looking for, click the category name, and then click Download. You can then connect the storage device to a USB port on your computer and open the softpaq file that was downloaded to update your driver or chipset. Install any available wireless driver or chipset updates, and then try connecting to the Internet.
HP Support Assistant can be used to automatically find and install the latest updates for your computer. In the My devices screen, click Check for updates and messages. If you want to connect to the network automatically whenever you're in range, check the "Connect automatically" box first.
Type in the network's password. Do so in the "Enter the network security key" field. If the network you're trying to connect to isn't password-protected, skip this step. You may need to look up your password if you forgot it. Click Next. It's in the bottom-left side of the network's card.
Click either No, don't turn on sharing or connect to devices or Yes, turn on sharing and connect to devices. Generally, you'll select the No option for public or unprotected networks, while the Yes option is fine for work and home networks. Sharing your computer with other devices allows you to connect to things like printers, speakers, and other devices on your network. Test your connection.
Open a web browser and go to a page e. If the connection is successful, you will be able to load the page. Fresh connections often take a few seconds to begin working. Then, restart your computer to try and bring the icon back.
Not Helpful 4 Helpful First, make sure your wireless access point is broadcasting in the correct mode. For example, if it only supports N mode or AC mode, make sure you have mixed mode turned on. Not Helpful 1 Helpful 7. Go into the start menu by clicking the Windows icon in the bottom-right corner.
Navigate your way to Settings and go into the WiFi tab. Find the name of your network SSID and enter the password for the network. Not Helpful 4 Helpful 5. You need to restart your computer and your internet. Are you getting any error messages when trying to connect? Can you see your wireless network? Is it just your wireless network that you are having problems connecting to or all networks?
Welcome to the HP Forum!! It is a dynamite location to get help from the community, get suggestions and find what has worked for others.
For you have the best experience, here is a link for you to review, should you have any concerns: First Time Here? Is this a recent occurrence? Have you made any recent changes? Was it previously working? To turn the wireless on or off in Windows 8 use the following steps:. If this post helps you to resolve the issue, please pay it forward by clicking "Accept as Solution", to the right of the Thumbs up icon.
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Cancel Submit. Sandeep Dsouza. Hi, Thank you for posting in the Microsoft Community Forum. Follow the mentioned methods: Method 1: Open the Network troubleshooter by swiping in from the right edge of the screen, tapping Search or if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search , entering network troubleshooter in the search box, tapping or clicking Settings , and then tapping or clicking Identify and repair network problems.
Method 2: Make sure that wireless connections are turned on: 1. In the left pane, tap or click Wireless. Then, check the current connections: 1.
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